Duomo ("we," "us," or "our") is committed to protecting the privacy of our guests. We are a community built on trust and a fundamental part of earning that trust means being clear about how we use your information and protecting your human right to privacy. We’re committed to protecting and safeguarding your personal data. We act in our customers’ best interests and are transparent about the processing of your personal data.

By using our holiday home services, you consent to the practices described in this Privacy Policy

Undefined terms in this Privacy Policy have the same definition as in our Terms of Service (“Terms”).

• Contact Information: First name, last name, phone number, postal address, email address, date of birth, and profile photo, some of which will depend on the features you use.
• Reservation Information: Details about your reservation, including dates of stay, room preferences, and special requests.
• Id entity Verification and Payment Information: Images of your government-issued ID (as permitted by applicable laws), your ID number or other verification information. If a copy of your ID is provided to us, we may scan, use, and store information contained in your ID to verify your identity and for security purposes. Credit card/bank details and billing information for reservation and payment processing.
• Guest Preferences: Information regarding your preferences and special requests to enhance your stay.
• Communication: Records of correspondence when you contact us, including emails and other forms of communication.

• Additional Profile Information: Such as gender, preferred language(s), city, and personal description. Some of this information as indicated in your account settings is part of your public profile page and will be publicly visible.
• Information About Others: Such as a payment instrument belonging to another person or information about a co-traveler. By providing us with personal information about others, you certify that you have permission to provide that information to Duomo for the purposes described in this Privacy Policy and you have shared the Duomo Privacy Policy with them.
• Other Information: Such as when you fill in a form, add information to your account, respond to surveys, post to community forums, participate in promotions, communicate with Duomo Support and other Members, import or manually enter address book contacts, provide your address and/or geolocation, or share your experience with us. This may include health information if you choose to share it with us.

• Usage Information: Such as the pages or content you view, searches for Listings, bookings you have made, additional services you have added, and other actions on the Duomo Platform.

• Reservation Processing: To process and manage your reservation.
• Customer Service: To provide customer support and respond to inquiries.
• Improving Services: To enhance our services and tailor them to guest preferences.
• Marketing: With your consent, to send promotional materials and updates about our holiday homes
• Legal Requirements: To comply with legal obligations.

3.2 Information Sharing.

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this Privacy Policy.

We may share your information with:

Service providers and partners involved in providing our services.

Legal authorities if required to comply with the law.

3.3 Provide, Personalize, Measure, and Improve our Advertising and Marketing.

We may utilize this information for the purpose of delivering promotional messages, marketing, advertising, and other relevant content tailored to your preferences on various platforms, including social media. Additionally, we may personalize, evaluate, and enhance our advertising efforts, oversee referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities sponsored or managed by Duomo or its third-party partners. Our analysis of characteristics and preferences aims to deliver promotional messages, marketing, advertising, and other information that aligns with your interests. You may also receive invitations to events and relevant opportunities. With your explicit consent, we may send promotional messages, marketing, advertising, and other information that is likely to be of interest to you based on your preferences.

3.4 Service Providers.

We share personal information with affiliated and unaffiliated service providers (including their service providers) to help us run our business and for their compliance purposes, including those that help us:

See the Analyzing and Sharing Your Communications section for additional information. These providers are contractually bound to protect your personal information and have access to your personal information to perform these tasks. Other Members can use services other than Duomo to process your data. These can include email or reservation management software. Such services are outside of Duomo’s control and will be subject to applicable laws around the world with varying levels of data protection.

3.5 User’s rights.

You have the right to:

• Review and update your personal information.
• Opt-out of marketing communications.

4. LEGAL

Complying with Law, Responding to Legal Requests, Preventing Harm and Protecting Our Rights. We may disclose your information to courts, law enforcement, governmental or public authorities, tax authorities, authorized third parties, or other Members, if and to the extent we are required or permitted to do so by law or where disclosure is reasonably necessary to:

Where appropriate, we may notify Members about legal requests unless:

Where legally required or permissible according to applicable law, we may disclose Hosts’ and/or Guests’ information to tax authorities or other governmental agencies for the purpose of the tax authorities’ determination of proper compliance with relevant tax obligations. Relevant tax obligations include Duomo tax obligations on its service fees, its facilitation of taxes on accommodations and withholding taxes, and Hosts’ individual tax obligations. Information that may be disclosed includes, but is not limited to, Host and Guest names, listing addresses, Host addresses, tax/business identification number(s), date of birth, and/or contact information, property parcel identification numbers, payout information, transaction dates and amounts, number of nights and Guests booked, gross and net booking value and payout amounts, taxes collected by Duomo on behalf of Guests and Hosts, to the extent any of this information is known by Duomo.

In jurisdictions where Duomo facilitates or requires a registration, notification, permit, or license application or number of a Host with a governmental authority, we may share information of participating Hosts with the relevant authority, both during the application process, when the Listing is published, and periodically thereafter, such as the Host’s full name and contact details, Accommodation address, tax identification number, registration, permit, or license number, Listing details, reservation information, and number of nights booked subject to applicable laws.

5. SECURITY

While no organization can guarantee perfect security, we are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unlawful or unauthorized access, loss, destruction, or alteration.